Terms and Conditions

Welcome to Honey පැනි. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms.

To place wholesale orders, you must be a registered business entity or reseller. We reserve the right to verify your business credentials before approving wholesale accounts.

Orders and Payment

  • All orders are subject to availability.
  • Prices are listed in USD and may change without prior notice.
  • Payment must be made in full before orders are processed.

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Shipping and Delivery

  • Orders will be processed within 7 business days.
  • Shipping costs and estimated delivery times vary based on location and shipping method.
  • We are not responsible for delays caused by carriers or customs.

Returns and Refunds

  • Returns are accepted within 14 days of delivery for defective or incorrect items.
  • Items must be unused and in original packaging.
  • Refunds or replacements will be issued upon inspection.
  • Customers are responsible for return shipping fees unless the return is due to our error.

Warranty Policy

  • Our products are covered by a 12 month warranty for manufacturing defects.
  • The warranty does not cover damages caused by misuse, unauthorized modifications, or normal wear and tear.

Intellectual Property All content on our website, including text, images, and logos, is the property of Honey පැනි  and may not be used without our permission.

Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Privacy Policy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to Terms We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the new Terms.

Governing Law These Terms shall be governed by and interpreted in accordance with the laws of China.

Contact Information For any questions regarding these Terms, please contact us at info@panihoney.com.

 

(FAQ)

Q: What types of earphones do you offer?
A: We offer a wide range of earphones, including wired, wireless, Bluetooth, noise-canceling, gaming, and sports earphones.

Q: Do you provide brand-name earphones or OEM options?
A: We provide both brand-name earphones and OEM/private label options based on your business needs.

Q: Do you have a minimum order quantity (MOQ)?
A: Yes, the MOQ varies depending on the product. Please check the product details or contact us for specific MOQ requirements.

2. Ordering & Payment

Q: How can I place an order?
A: You can place an order directly on our website or contact our sales team via email or phone for assistance.

Q: What payment methods do you accept?
A: We accept bank transfers (T/T), PayPal, credit cards, and other secure payment methods. Large orders may require a deposit.

Q: Can I get a sample before placing a bulk order?
A: Yes, we offer sample orders at a small fee, which can be deducted from your bulk purchase.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide using trusted carriers such as DHL, FedEx, UPS, and sea freight for larger orders.

Q: How long does shipping take?
A: Shipping times depend on the destination and shipping method. Typically, orders are delivered within 7-14 business days.

Q: Do you provide tracking information?
A: Yes, once your order has been shipped, we will provide tracking details via email.

4. Customization & Branding

Q: Can I customize the earphones with my brand logo?
A: Yes, we offer OEM and ODM services, including logo printing, packaging customization, and product modifications.

Q: What is the lead time for customized orders?
A: The lead time for customized orders varies based on design complexity and quantity, typically ranging from 15-30 days.

5. Returns & Warranty

Q: What is your return policy?
A: We accept returns for defective or incorrect products within 7 days of delivery. Items must be unused and in original packaging.

Q: Do you offer a warranty?
A: Yes, we provide a warranty period of 6-12 months, depending on the product. Please refer to individual product details for warranty coverage.

6. Support & Contact

Q: How can I contact customer support?
A: You can reach our customer support via email, phone, or live chat on our website.

Q: Do you offer bulk discounts?
A: Yes, we provide discounts for large orders. Contact us for a quote tailored to your needs.